Privacy Policy

Effective Date: 2026-04-01
Last Updated: 2026-04-01

Welcome to Fancy's Cleaning. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, communicate with us, or use our cleaning services.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect several types of information from and about users of our website and services.

Personal Information

Personal information refers to data that can identify you as an individual. This may include:

• Full name

• Phone number

• Email address

• Home address

• Billing information

• Service location

• Payment details

• Appointment information

• Communication preferences

You may provide this information when:

• Requesting a quote

• Booking a cleaning service

• Contacting us through our website

• Calling or texting our business number

• Submitting forms on our website

• Paying for services

Non-Personal Information

We may automatically collect certain non-identifiable information when you visit our website, including:

• Browser type

• Device type

• Operating system

• IP address

• Pages visited

• Website interaction behavior

• Referral source

• Time spent on pages

This information helps us improve our website and services.

Cookies and Tracking Technologies

Our website may use cookies, web beacons, and other tracking technologies to enhance user experience and analyze website traffic.

Cookies help us:

• Understand user preferences

• Improve website functionality

• Track website performance

• Provide a better browsing experience

You may disable cookies through your browser settings, though some features of our website may not function properly.

2. How We Use Your Information

We use the information we collect for a variety of business purposes, including:

Service Delivery

• Scheduling cleaning appointments

• Communicating service details

• Sending reminders and confirmations

• Providing customer support

• Delivering requested services

Payment Processing

We use your information to:

• Process payments

• Send invoices or receipts

• Manage billing records

Payment transactions may be processed through third-party services such as Zelle, Venmo, Cash App, or Apple Pay.

Customer Communication

We may contact you via:

• Phone calls

• Text messages

• Email

Communications may include:

• Appointment reminders

• Service confirmations

• Follow-up messages

• Customer service responses

• Promotions or service updates

Business Improvement

We use collected data to:

• Improve our services

• Enhance customer experience

• Develop new service offerings

• Analyze trends and customer needs

Marketing

With your consent, we may send:

• Promotions

• Service updates

• Special offers

• Seasonal cleaning promotions

You may opt out of marketing communications at any time.

3. How We Share Your Information

We respect your privacy and do not sell or rent your personal information.

However, we may share your information in certain situations.

Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, such as:

• Payment processors

• Scheduling software providers

• Website hosting services

• Customer management systems

• Communication tools

These providers are required to keep your information confidential.

Legal Requirements

We may disclose information if required to do so by law or if we believe such action is necessary to:

• Comply with legal obligations

• Protect our rights

• Prevent fraud

• Protect customer safety

• Respond to legal requests

Business Transfers

In the event of a merger, acquisition, or sale of assets, customer information may be transferred as part of the business assets.

4. Data Security

We implement appropriate security measures to protect your personal information.

These measures include:

• Secure website hosting

• Encryption where applicable

• Restricted access to sensitive information

• Staff confidentiality policies

• Secure payment processing methods

While we strive to protect your data, no method of online transmission or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

5. Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy.

This may include retaining data to:

• Provide ongoing services

• Maintain financial records

• Comply with legal obligations

• Resolve disputes

• Enforce agreements

Once information is no longer required, we take steps to securely delete or anonymize it.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information.

These may include the right to:

• Access your personal data

• Request corrections

• Request deletion of your information

• Restrict data processing

• Withdraw consent

• Request data portability

To exercise any of these rights, please contact us using the contact information listed below.

We will respond to requests within a reasonable timeframe.

7. Third-Party Services

Our website or services may use third-party platforms or tools. These services may collect data according to their own privacy policies.

Examples may include:

• Payment platforms (Zelle, Venmo, Cash App, Apple Pay)

• Website analytics providers

• Booking software

• Customer communication tools

We are not responsible for the privacy practices of third-party services.

We recommend reviewing their privacy policies before providing personal information.

8. Children's Privacy

Our services are intended for individuals 18 years or older.

We do not knowingly collect personal information from children under the age of 13.

If we become aware that we have collected information from a child under 13 without parental consent, we will take steps to remove that information from our records.

Parents or guardians who believe their child has provided personal information may contact us for removal.

9. Website Security

We take reasonable measures to protect our website from unauthorized access and cyber threats.

Security measures may include:

• Secure hosting environments

• Firewall protection

• Malware monitoring

• Secure access controls

However, internet transmissions are never completely secure. Users should also take precautions when sharing personal information online.

10. SMS and Communication Policy

By providing your phone number, you consent to receive text messages related to:

• Appointment confirmations

• Service reminders

• Customer support

• Billing updates

• Service notifications

Standard messaging and data rates may apply depending on your mobile carrier.

You may opt out of SMS communications at any time by replying STOP or contacting us directly.

11. Email Communication

If you provide your email address, we may use it to:

• Send appointment confirmations

• Respond to inquiries

• Deliver service-related updates

• Send occasional promotions

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in our messages.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or services.

When we update this policy:

• The "Last Updated" date will be revised.

• The updated version will be posted on our website.

We encourage users to review this Privacy Policy periodically to stay informed about how we protect your information.

Your continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

13. Do Not Track Signals

Some web browsers include a "Do Not Track" feature.

Our website currently does not respond to Do Not Track signals because there is no industry standard for compliance.

However, we remain committed to respecting user privacy and protecting personal information.

14. California Privacy Rights (CCPA)

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA).

These rights may include:

• Requesting disclosure of personal information collected

• Requesting deletion of personal information

• Opting out of the sale of personal information

Since we do not sell personal data, this primarily applies to data access and deletion requests.

To submit a request, please contact us using the contact information below.

15. How We Protect Customer Homes and Property

Because our services involve entering customer homes, we take privacy and security seriously.

Our internal policies may include:

• Employee training on confidentiality

• Respect for client privacy

• Secure handling of keys or access codes if provided

• No photography inside homes without permission

• Protection of personal belongings

Our team is committed to maintaining trust and professionalism.

16. Links to Other Websites

Our website may contain links to external websites for convenience.

These sites may include:

• Social media platforms

• Payment platforms

• Partner services

We are not responsible for the privacy practices or content of these external websites.

Users should review the privacy policies of those sites before providing personal information.

17. Consent

By using our website or services, you consent to the collection and use of information as described in this Privacy Policy.

If you do not agree with this policy, please refrain from using our website or services.

18. Contact Information

If you have any questions about this Privacy Policy or how your information is handled, please contact us.

Fancy Cleaning

Phone: (347)494-2609
Website: https://www.giofancycleaning.com/

You may contact us to:

• Ask privacy-related questions

• Request data access or deletion

• Update your personal information

• Report privacy concerns

19. Commitment to Customer Privacy

At Fancy Cleaning, we value the trust our customers place in us. Protecting your privacy and maintaining transparency about how your information is used is a priority for our business.

We are committed to:

• Responsible data handling

• Secure communication practices

• Respecting customer privacy

• Maintaining strong ethical standards

Your trust allows us to continue providing reliable, professional cleaning services to our community.