Terms and Conditions

Effective Date: 2026-04-01
Last Updated: 2026-04-01

Welcome to Fancy Cleaning. These Terms and Conditions ("Terms") govern your use of our website and services. By accessing our website, scheduling a cleaning service, or communicating with our business, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not use our services.

1. Services Provided

Fancy Cleaning Service provides residential cleaning services which may include:

• Standard house cleaning

• Deep cleaning

• Kitchen cleaning

• Bathroom cleaning

• Dusting and vacuuming

• Floor cleaning

• Move-in or move-out cleaning

• Customized cleaning services

The scope of work may vary depending on the service requested and the condition of the property.

All services are provided based on availability and scheduled appointments.

2. Service Scheduling

Customers may schedule cleaning services through:

• Phone calls

• Text messages

• Website contact forms

• Email communication

Appointments are confirmed once the customer receives confirmation from our team.

Customers must provide accurate information including:

• Name

• Address of service location

• Contact number

• Type of cleaning service requested

• Preferred date and time

Incorrect or incomplete information may affect service availability.

3. Pricing and Estimates

Prices for cleaning services may vary depending on several factors including:

• Size of the property

• Number of rooms

• Level of cleaning required

• Type of service requested

• Frequency of service

Customers may receive either:

• An estimated price

• A flat service rate

• A customized quote

Final pricing may be adjusted if the condition of the home significantly differs from what was initially described.

Customers will be informed of any price changes before service begins whenever possible.

4. Payment Terms

Payment is due upon completion of the cleaning service unless otherwise agreed.

We accept payments through:

• Zelle

• Venmo

• Cash App

• Apple Pay

• Cash (if applicable)

Invoices or payment confirmations may be provided upon request.

Failure to complete payment may result in suspension of future services.

5. Cancellation Policy

We understand that schedules can change. However, we request that customers provide at least 24 hours notice if they need to cancel or reschedule an appointment. Please call us if you need to reschedule or cancel anything.

6. Access to Property

Customers must ensure that our cleaning team has access to the property at the scheduled service time.

Access methods may include:

• Being present at the property

• Providing a key

• Providing door codes or access instructions

• Leaving doors unlocked

The company is not responsible for delays caused by inability to access the property.

7. Customer Responsibilities

Customers are responsible for:

• Securing valuables

• Removing fragile items

• Informing the company of delicate surfaces

• Providing safe working conditions

For safety reasons, customers should inform us about:

• Pets on the property

• Hazardous materials

• Structural damage

• Mold or biohazards

We reserve the right to refuse service if working conditions are unsafe.

8. Limitations of Cleaning Services

While we strive to deliver high-quality cleaning services, certain limitations may apply.

Our team may not perform services that involve:

• Climbing unstable ladders

• Moving extremely heavy furniture

• Cleaning hazardous materials

• Removing biohazards

• Handling pest infestations

• Cleaning areas that pose safety risks

Additional specialized services may require separate arrangements.

9. Satisfaction Guarantee

Customer satisfaction is important to us.

If a customer is not satisfied with the quality of service, they should notify us within 24 hours of the service completion.

We may offer to:

• Re-clean the affected area

• Address the issue during the next scheduled visit

Requests made after the 24-hour period may not qualify for corrective service.

10. Damage or Breakage Policy

Our cleaning team takes great care while working in customers' homes.

However, accidental damage may occasionally occur.

If damage happens during service:

1. The customer should notify us within 24 hours

2. We will investigate the situation

3. If confirmed, we may repair, replace, or compensate for the damaged item

We are not responsible for damage caused by:

• Pre-existing conditions

• Loose fixtures

• Improperly installed items

• Fragile or unstable furniture

11. Valuables and Personal Belongings

Customers are responsible for securing valuable items including:

• Jewelry

• Cash

• Important documents

• Small electronics

• Collectibles

While our team members are trained professionals, the company is not responsible for missing items unless clear evidence is provided.

12. Pets

Customers must inform us if pets are present in the home.

Pets should be secured if they:

• Interfere with cleaning

• Pose a safety risk

• Become aggressive

The company is not responsible for pets escaping due to open doors during cleaning.

13. Health and Safety

For the safety of both customers and staff, the company reserves the right to refuse or stop service if:

• The environment is unsafe

• There are hazardous materials present

• The property has severe structural damage

• There are health risks such as mold, biohazards, or pest infestations

Safety always takes priority over completing a service.

14. Service Refusal

Fancy Cleaning Service reserves the right to refuse service under certain circumstances, including:

• Unsafe working conditions

• Harassment or inappropriate behavior

• Non-payment of previous services

• Misrepresentation of property conditions

The company maintains the right to protect its employees and business operations.

15. Website Use

Users of our website agree to use it only for lawful purposes.

You may not:

• Attempt to hack or disrupt the website

• Submit false information

• Use the website for fraudulent activity

• Copy website content without permission

Unauthorized use of the website may result in legal action.

16. Intellectual Property

All content on this website, including:

• Logos

• Text

• Images

• Graphics

• Service descriptions

are the intellectual property of Fancy Cleaning Service unless otherwise stated.

Unauthorized reproduction or distribution of this content is prohibited.

17. Limitation of Liability

To the fullest extent permitted by law, Fancy Cleaning Service shall not be liable for:

• Indirect damages

• Incidental damages

• Loss of property value

• Loss of income

• Business interruptions

Our liability is limited to the cost of the cleaning service provided.

18. Third-Party Services

Our website or services may integrate with third-party platforms including payment providers.

Examples include:

• Zelle

• Venmo

• Cash App

• Apple Pay

We are not responsible for technical issues, delays, or policies related to third-party services.

Customers should review the terms and policies of those providers.

19. Changes to Services

The company reserves the right to modify or discontinue services at any time without prior notice.

This may include:

• Pricing adjustments

• Service availability

• Service packages

We will attempt to inform customers when possible.

20. Changes to Terms and Conditions

We may update these Terms and Conditions periodically.

When updates occur:

• The "Last Updated" date will change

• The revised terms will be posted on the website

Continued use of our services after changes are posted constitutes acceptance of the updated terms.

21. Governing Law

These Terms and Conditions shall be governed and interpreted in accordance with the laws of the state in which the business operates.

Any disputes arising from these terms shall be resolved within the appropriate jurisdiction.

22. Communication Consent

By contacting Fancy Cleaning Service or scheduling a service, you consent to receive communications including:

• Phone calls

• Text messages

• Email notifications

These communications may include:

• Appointment confirmations

• Service reminders

• Customer service messages

Standard carrier messaging rates may apply.

23. Entire Agreement

These Terms and Conditions constitute the entire agreement between the customer and Fancy Cleaning Service regarding the use of our services and website.

Any additional agreements must be made in writing.

24. Contact Information

If you have any questions about these Terms and Conditions, please contact us.

Fancy Cleaning

Phone: 347-4942609
Email: [email protected]